Cancellation and Refund Policy

At Zesta Fashion, we value your satisfaction and strive to provide high-quality apparel with perfect prints and fits. However, we understand that there may be situations where you need to return a product. Please read our Refund & Return Policy carefully to understand the terms under which returns or refunds may be accepted.

Eligibility for Returns & Refunds

We accept return or refund requests under the following circumstances:

1. Damaged Product

If the item you received is damaged during transit or delivery, we sincerely apologize. You are eligible for a return or exchange. Please ensure to report the issue within 7 days of delivery.

2. Misprinted Design

In case the product delivered has a design or print that is significantly different from what was displayed or selected at the time of purchase, we will accept the return and provide a replacement or refund to your Zesta Wallet.

How to Initiate a Return

To initiate a return, please email us at fashion.zesta@gmail.com with the following details:

Order ID
Full Name
Contact Number
Clear Images of the damaged/misprinted product
Reason for return

Returns must be requested within 7 days of delivery. After this period, the request may not be accepted.

Returns for Other Reasons (Change of Mind, Size, or Style Preference)

If you wish to return a product for reasons other than damage or misprint (such as not liking the product, ordering the wrong size, or change of mind), the following terms apply:

The request must be made within 7 days of product delivery.
The product must be unused, unwashed, and in its original packaging with all tags intact.
The refund will not be credited to your bank account.
Instead, the product amount will be credited to your Zesta Wallet, which you can use for future purchases on our website.
Shipping charges (if any) will not be refunded.
Reverse pickup may not be available for all locations. In such cases, customers will be required to ship the product back to our return address at their own expense.

Non-Returnable Items

Certain products are non-returnable and non-refundable, including but not limited to:

Innerwear
Customized or personalized orders
Items purchased under clearance or final sale

Return Shipping & Pickup

For eligible returns, we will arrange a reverse pickup wherever possible.
If reverse pickup is not available, we will inform you and request self-shipping of the product.
The shipping cost incurred for returning the item (in self-shipping cases) will not be refunded.

Zesta Wallet Refund Timeline

Once your returned item is received and inspected:

You will be notified via email about the status of your return.
If approved, the refund will be processed within 3–5 working days in the form of Zesta Wallet Credit.