Exhange Policy - Zesta Fashion

At Zesta Fashion, we aim to provide quality products and a fair shopping experience. Our exchange policy is designed to ensure transparency and fairness for both our customers and our business.

1. Exchange Period

Customers may request an exchange within 7 days of receiving their order, subject to the conditions below. Please contact our customer support team within this period to initiate your request.

This exchange period does not override any rights available under applicable law or Islamic principles.

2. Exchange Due to Size or Personal Preference

Customers may request an exchange due to size, fitting, or personal preference, subject to the following conditions:

  • The product must be unused, unworn, unwashed, and undamaged.

  • Original tags, packaging, and hygiene seals, where applicable, must remain intact.

  • The replacement product must be available in stock.

  • The customer must contact us before sending the product back.

  • The customer will bear the applicable delivery charges for returning the original product and receiving the replacement.

  • All applicable charges will be communicated before the exchange is processed.

3. Wrong or Defective Products

If a customer receives an incorrect product or a product with a verified defect, they should contact us as soon as reasonably possible and provide clear photographs or videos.

If the issue is verified and attributable to ZESTA Fashion, we will arrange an appropriate remedy, including an exchange where suitable. ZESTA Fashion will bear the reasonable delivery charges associated with resolving the verified issue.

A reporting deadline will not be used to automatically deny a legitimate claim protected by applicable law or Islamic principles.

4. Hygiene and Intimate Apparel

For hygiene reasons, intimate apparel that has been worn, washed, used, or had its hygiene seal removed will generally not qualify for an exchange due to size or personal preference.

This restriction does not automatically exclude claims involving an incorrect product, a verified defect, or a product that materially differs from its description.

5. Exchange Delivery Charges

  • Size or personal preference: The customer bears the applicable return and replacement delivery charges.

  • Verified wrong product: ZESTA Fashion bears the reasonable delivery charges.

  • Verified defective product: ZESTA Fashion bears the reasonable delivery charges associated with resolving the issue.

  • Additional delivery attempts: Any additional charges will be explained to the customer before further arrangements are made.

6. Exchange Procedure

To request an exchange, please contact ZESTA Fashion through the customer-support details available on our website. Provide your order number, the reason for the exchange, and supporting photographs or videos where necessary.

Our team will review your request, confirm the applicable conditions and charges, and guide you through the process.