Return & Refund Policy - Zesta Fashion

ZESTA Fashion aims to handle return and refund requests honestly, fairly, and transparently, while respecting applicable Islamic principles and consumer-protection laws.

1. Return Request Period

Customers should contact us within 7 days of receiving their order if they wish to request a return or raise a concern about the product.

The 7-day period is our standard request window and does not automatically cancel any rights that may apply under Islamic principles or applicable law.

2. Return Due to Inspection or Personal Dissatisfaction

For online purchases, a customer may have a right to inspect the actual product after delivery. Under certain Hanafi rulings, a buyer who purchased an item without seeing the actual item may have the option to cancel the sale after inspecting it (Khiyar-e-Ru’yah).

Requests will be assessed according to the nature of the product, its condition, the information provided before purchase, the applicable terms of sale, and the relevant Islamic rulings.

Customers should keep the product unused and in its original condition while their request is being reviewed.

3. Wrong or Defective Products

If a product is incorrect, has a qualifying defect that existed at the time of sale, or materially differs from its description, please contact us as soon as reasonably possible and provide supporting photographs or videos.

After reviewing the claim, ZESTA Fashion will arrange an appropriate remedy, which may include an exchange, cancellation of the sale, or refund, depending on the circumstances and the applicable rules.

A blanket no-refund condition will not be used to deny a valid claim.

4. Refund Method and Processing

Where a refund is due, it will be processed through an appropriate and mutually agreed payment method. Our team will inform the customer of the expected processing time once the return has been reviewed and approved.

If the sale is validly cancelled, the customer must return the product as required, and the refund will be handled in accordance with the applicable terms and rights.

5. Return Delivery Charges

• For a return requested after inspection or due to personal dissatisfaction, the customer may be responsible for reasonable return delivery charges where this is clearly disclosed, agreed upon, and permitted by applicable rules.

• For a verified wrong or defective product attributable to ZESTA Fashion, we will bear the reasonable delivery charges associated with resolving the issue.

• Any applicable charges will be communicated clearly before the return is arranged.

6. Hygiene and Intimate Apparel

For hygiene reasons, worn, washed, used, or unsealed intimate apparel may not qualify for a preference-based return where the restriction is valid and applicable.

However, hygiene restrictions will not automatically override a valid claim relating to a wrong product, a qualifying defect, or another right that cannot lawfully or Islamically be excluded.

7. Fair and Honest Business Practices

ZESTA Fashion will provide accurate product descriptions and disclose known defects before sale. We will not knowingly misrepresent products or use this policy to avoid a legitimate obligation.

Each request will be assessed fairly in light of the circumstances, the agreed terms, applicable Islamic principles, and relevant law.

8. How to Contact Us

For exchange or return requests, please contact ZESTA Fashion through the customer-support details available on our website. Include your order number and a clear explanation of your concern.

Thank you for choosing ZESTA Fashion.